PharmaLinkage (“PharmaLinkage”, “we”, “us” or “our”) cares about how your personal information is used and shared. We take your privacy very seriously. We operate the website www.PharmaLinkage.com (our “Website”), and the mobile application ‘PharmaLinkage’ available for download on the iOS App Store and the Google Play App Store (the “App”), both of which offer concierge services available on its platform (hereinafter referred to as “PharmaLinkage’s concierge services”) or bespoke services available on its platform (hereinafter referred to as “PharmaLinkage’s bespoke services”) (collectively referred to as “PharmaLinkage’s Services”). The terms “you”, “your” and “yours” refer to the user, customer or company using the Services.
Please read the following to learn more about this Privacy Policy (this “Privacy Policy”).
By accessing the Services in any manner, you agree and acknowledge that you accept the terms of this Privacy Policy, and you expressly consent that we may collect, store, use, process and share your information in accordance with this Privacy Policy.
By using the Services, you are at all times subject to our Terms of Service which hereinafter incorporates this Privacy Policy. Unless otherwise defined in this Privacy Policy, capitalised terms not defined herein have the meaning as given to them in our Terms of Service.
Our Commitment to protecting your Privacy.
The Platform is a venue that connects registered users who are involved in the trade of pharmaceutical formulations, APIs and CDMOs globally. The registered users are responsible for their own transactions and interactions. We only facilitate the global connection and communication between the Registered Users.
PharmaLinkage is fully committed to respecting your privacy and shall ensure that your information is safe and secured. This Privacy policy sets out the practices adopted in respect of the Personal Information, including the type of information that is collected, how the information is collected, how the information is used, how long the information is retained and with whom it is shared.
PharmaLinkage urges you to read this Privacy Policy before you use or opt to access any services of PharmaLinkage or decide to part with any Personal Information. If you do not agree with this Privacy Policy at any time, we request you to not use any of these services or provide us with any information. If you provide information on behalf of someone else or an entity, you represent that you are authorized by such individual or entity to accept this Privacy Policy on their behalf and consent on behalf of such individual or entity to become a part of our collection, use and disclosure of such individual’s or entity’s information as described in this Privacy Policy.
Information you provide directly. We collect the personal data you provide to us. For example:
Information we collect automatically. When you use our services, we collect information automatically. We may use cookies in conjunction with third-party to serve advertisements to your computer or other electronic device. Please reference Cookie Policy and how you can control the use of cookies when visiting our Platform.
Information we create or generate. We may use the information to customise the content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, the data can tell us how often users use a particular feature of the Services, and we can use the knowledge to make the Services interesting to as may users as possible.
Information obtained from third parties. We may use third parties to provide analytics services. These entities may use Cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by PharmaLinkage and others to, amongst other things, analyse and track data, determine the popularity of certain content, customise the Services, deliver content targeted to your interests on the Services and other websites and better understand your online activity.
Information collected from other Websites and Do Not Track Policy. Through Cookies we place on your browser or device; we may collect information about your online activity after you leave the Services. Just like any other usage information we collect, this information allows us to improve the Services and customise your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. The Services do not support Do Not Track requests at this time, which means that we collect information about your online activities while you are using our Services.
We will only process your Personal Information where we have a lawful reason for doing so. The lawful basis for processing the Personal Information by us will be one of the following:
We do not rent, sell or lease Personal Information to any third party. We may share the Personal Information with the following parties, in compliance with the applicable laws:
Information that has been de-identified. We may de-identify your information so that you are not identified as an individual and provide that information to our Partner. We may also provide aggregate usage information to our Partners (or allow partners to collect information from you), who may use such information to understand how often and in what ways people use the Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
Employees and Affiliates. We may share Personal Information with our employees and our parent, subsidiaries, divisions, and groups worldwide (“Affiliates”) only to the extent that it is related to such transaction or service you have requested. One such service may include the ability for you to automatically transmit third party account information to the Services profile or to automatically transmit information in the Services profile to your third – party account. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
User Profiles and Submissions. Certain user profile information, including your name, contact details, job profile and qualifications, location is uploaded on the Platform to the Services, may be displayed to other Registered Users to facilitate user interaction within the Services or address your request for the Services. The Services are designed, amongst other things, to help you share information. If you have a Registered Account on our Platform, most of the information you provide us through the Services is information you are asking us to make accessible. When you share the information or content via the Services on our Platform, you should think carefully about what you are making accessible.
Business Transfers. We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of any entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
Protection of PharmaLinkage and Others. We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Service and other agreements; or protect the rights, property or safety of PharmaLinkage, our employees, our Users, or others.
We recognize the importance of protecting your personal information and therefore, we use a variety of reasonable security practices and procedures in place, physical and technical measures to keep the personal information safe. We will request an OTP (One Time Password) which will be sent on your registered mobile number/E-mail ID, when you register for the first time to validate the credentials have been provided by you only. We will also request for an OTP when any affiliates, employees, officers-in-charges or anyone working on your behalf logs-in or enters their details in your account to protect your sensitive and personal information and data from any unauthorized use and access of the Account.
We also treat your personal information with utmost care and security and try to prevent unauthorized access to or use and disclosure of it. We store the electronic data and databases on secure computer systems with both physical and electronic control over who has access to the information.
We use the HTTPS (HTTP Secure) whereby the communication protocol is encrypted via Transport Layer Security (TLS) for secure communication over a network. The data base is hosted securely. The website is loaded via HTTPS, represented by the lock icon on your web browser ensuring the transmission is secured with a certificate issued by an official security certificate.
By processing and storing your personal data we shall implement organizational and technical measures that would ensure protection of personal data from accidental or unlawful destruction, modification, disclosure and any other means of unlawful processing. Users should be aware, however, that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, therefore, absolute security may not be guaranteed.
The use of and access to the Services is your acceptance of the terms of this Privacy Policy. Any User that does not agree with any of these provisions has the option to discontinue the Services provided by PharmaLinkage immediately.
You agree that the personal as well as company information uploaded on the Platform by any registered user is true and correct.
You agree that you have voluntarily provided the Personal Information to be uploaded on our Platform, to the viewing, storing, processing, collection, inquiry, and use by other registered users, and to the storing, processing, and use of such information by us.
We maintain a strict “No Spam” Policy and shall not contact you, for marketing and subscription purposes, if the Email address or your contact information is registered with the Do Not Call Registry (“DNC Registry”) without your express, clear and unambiguous written consent.
You are responsible for maintaining the accuracy of the information submitted to us, which is provided as part of the user registration and subscription of an account on our Platform.
Through your account settings, you may access, and, edit the information you have provided to us. The information you can view, update and amend may change as the Services change. If you have any questions about viewing or updating your information we have on file about you, please contact us at connect@pharmalinkage.com.
If you provide any information that is untrue, incomplete, incorrect, inaccurate, out of date or we have reasonable grounds to suspect that the information provided is false, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the services and subscription provided to you. There may be circumstances where we may not correct, amend, add, alter or update your Personal Information, including (i) where the Personal Data is opinion data that is kept solely for evaluative purposes (ii) the Personal Data is in documents related to a prosecution if the said prosecution is still pending.
You have the right to opt out and ask us not to process your Personal Data for direct marketing purposes. You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data. You can also exercise the right at any time after we have collected and used your Personal Data for direct marketing purposes by sending us an Email at connect@pharmalinkage.com or by unsubscribing to our direct marketing E-mails. We will unsubscribe you as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscription is processed.
We do not collect or use any core biometric information from anyone for any reason or purpose. No identity information available with us shall be used for any other purpose, other than that is specified to the individual at the time of the submitting any identity information for authentication, or will be disclosed further, except with the express prior consent of the individual to whom such information relates. We shall not be held liable and responsible for the biometric information, financial information or sensitive personal data or information that you share privately through inquiries or through any online and offline methods with any of the other User(s), visitors, third – party websites on our Platform.
We may require you to pay with a credit or a debit card, bank transfer, different, or other payment gateway methods for which subscription amounts are payable. This includes using and disclosing such card details and information to third parties as necessary to complete the billing operation. We do not collect any card or bank details and the verification of the card and the bank details information is accomplished solely by you through the authentication process by payment gateway. Your card details are transacted upon secure sites of approved gateways that are digitally under encryption, providing the highest possible degree of care as per the current technology. Please note that internet technology is not foolproof, and you should exercise discretion when using it.
Due to the communication standards on the Internet, when you, or anyone visits our Platform, we will automatically receive the IP address or proxy address of the Platform from which you visit. The linkage between your IP address and your personally identifiable information is not shared with or disclosed to third parties and is only used to analyse overall trends to help us improve our Platform. We may share and/or disclose some of the aggregate findings in anonymized form with advertisers, sponsors, investors, strategic partners, and others to help grow our business.
We use temporary cookies to store certain data that is not sensitive personal data or information. We and our service providers use this data for the technical administration of the website, mobile & web application, research and development, and user administration. While serving advertisements and optimizing services to our users, we may allow authorized third parties to place or recognize a unique cookie on your browser. However, these cookies do not store any personal information about you. You can adjust your internet browser to disable cookies. If you disable cookies, you can still use our Platform, but some features may be limited.
We don’t exercise control over the sites displayed as search results or links uploaded on the accounts of users. These sites may place their own cookies or files on your computer, collect data, or solicit personal information, for which we shall not be held responsible or liable. We don’t make any representations concerning the privacy practices and policies of such third parties or terms of use/terms and conditions of such websites. Nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photography, graphics, videos, audios, messages, publications, certificates, or any other materials available on our Platform. If you decide to visit a third-party website linked on our Platform, you agree that you have done so entirely at your own risk. We encourage you to read the privacy policy of the third party website you are visiting.
Due to the international nature of our business and technologies required, personal information may be accessed by our employees, officers-in-charge, directors, management and any other person involved with the Company and a third-party service provider from an International location, as specified.
We don’t collect any information about the visitors on our Platform from other sources, such as public records or bodies or private organizations, except for the purpose of registering users.
We do not intend to sell, rent, lease or otherwise give or gain from any of your personal information or email address to a third party without your express consent and approval. We hereby expressly disclaim any liability for any reliance or misuse of such information that is made available by users or visitors to other users, co-branded sites, visitors or third-parties in such a manner.
We have implemented the best international market practices and security policies, terms, conditions, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to your electronic devices through which you avail our services, we shall not be held responsible or liable for any loss whatsoever incurred by you.
We display the information provided, transmitted, displayed and uploaded by the users on our Platform on an “as-is, where is and available” basis making no representation or warranty of accuracy or completeness of the information. As such we strongly encourage you to check the accuracy and completeness of the information uploaded on our Platform from time to time and inform us immediately of any discrepancies, changes, or updates to such information.
We take your right to privacy very seriously and other than as specifically stated in this Privacy Policy, we’ll only disclose your Personal Information in the event it’s required to do so by law, rule, regulation, law enforcement agency, governmental or statutory authorities, or similar requirements or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce the Terms and Conditions.
In order to protect your Personal Information from unauthorized access, change, or deactivation of your account, we may require you to verify your credentials before you can submit a request to know or correct your Personal Information. If you do not have an account with us, or if we suspect any fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof for verification. If we can’t verify your identity, we won’t provide, correct, or amend your Personal Information.
Your Information, including Sensitive Personal data or Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we may transfer the data, including the Sensitive Personal data or information, to India and save it there.
Your clear and distinguishable consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
PharmaLinkage will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Sensitive Personal data and Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We understand how important it is to remain protected against unauthorized access to your password, computers and mobile phones. We will not provide any knowledge of your password to any administrator at our company. However, please be sure to log off from the Platform when finished. We do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to connect@pharmalinkage.com. You shall be liable to indemnify us if any loss is suffered to us due to such unauthorized use of your account and password.
We make all user information accessible to its employees, agents or partners and third parties only on a need-to-know basis and bind them to strict confidentiality obligations.
Notwithstanding the above, we are not responsible for the confidentiality, security or distribution of your personal information by you with other User(s), visitors, and third parties outside the scope of our agreement with such partners, parties and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, phishing, computer crashed, breach of security, act of god, war, poor quality of Internet service, breach of security and encryption of the User etc.
We may amend, update and/or change our Privacy Policy at any time, with or without advance notice. If there are significant changes in the privacy of personal information or in the privacy policy, we will display a notice on the website or send you an Email as provided for above. This will allow you to review the changed terms prior to continuing to use the services. If you opt-out or object to any of the changes to our terms and no longer wish to use the services, you may contact connect@pharmalinkage.com to deactivate your account. Unless stated otherwise, our current Privacy Policy, which will be updated and amended as per the latest laws and rules, will apply to all the information that we have about you and your account.
If you use the services or access our website after receiving notice of changes sent to you or published on the website, you agree to provide your implicit consent to the changed terms.
We strongly encourage parents and guardians to supervise their minor children’s online activities and use parental control tools available from their online services and software manufacturers to provide a child-friendly online environment. These tools can prevent minors under the age of 18 from disclosing personal identification information without parental permission. Although our Platform and services are not intended for use by minors or the children, we respect the privacy of the minors who may inadvertently use the internet, website or the mobile & web application. However, we shall not be liable for any unauthorized use of the account or the password made by a minor.
By using the Platform, you acknowledge and agree that this Privacy Policy is part of the Terms and Conditions and that agree to the conditions. You consent to us storing, using, collecting, processing, and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy.
The Platform www.PharmaLinkage.com and mobile & web application “PharmaLinkage” uses cookies which, amongst other things, help us improve your experience of our Platform and to ensure that it performs as you expect it to. You may visit the Cookie Policy on our website for more such details.
We will also retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When you use our paid services or are our registered user, we process the personal information for accounting purposes. The information uploaded on the website by you, will remain visible until the end of the subscription period. Thereafter, if you do not renew your account on our Platform, the information will not be visible to the other registered users and your account will be deactivated on our Platform. We may retain the personal information as well as backup information on our servers for a period of 3 years and it will be automatically overwrite/remove from our servers after the period of 3 years.
In the event that your certain personal data will be required for the purpose of bringing, enforcing or defending legal claims, we will retain them to the extent that they are necessary to achieve such purposes in a judicial, administrative or extrajudicial procedure.
Subject to the applicable limitations and restrictions:
You have the right to obtain information as to whether or not your personal information exists and to be informed of its contents and source, verify its accuracy and request its completion, update or amendment.
You have the right to request us to deactivate, anonymization, restriction of the processing of your personal information processed in breach of the applicable law or assist us in deactivating the Personal Data that may have been collected by us about you. Our Services may give you the ability to deactivate your account.
You have the right to object to the processing, in all the cases, of your personal information for legitimate reasons.
You have the right to receive an electronic copy of your personal data and information, if you would like such a copy for yourself or in order to port your personal information to a different provider or a User.
You may update, amend, or deactivate your information at any time by signing into your Account, if you have one, and the same can be accessed by visiting the Account Settings Section that allows you to manage your Personal and Sensitive Information.
You may also contact us at connect@pharmalinkage.com to request access to or correct any of the Personal Information that you have provided to us.
In certain cases, your request for request may be denied based on a legitimate exception such as where we are prevented from disclosing such information based on the legal requirements, fraud prevention or security concerns.
You agree that even after cancellation of your account, or deletion of your personal information copies, some information from your account may remain viewable in some circumstances where, for examples, you have shared information with other Users. Because of the nature of caching technology, your account may not be instantly inaccessible to others.
While using our Platform, you agree that no other law other than those of the Republic of India shall apply.
If there is any controversy, claim, action, or dispute arising out of or related to your use of our Services, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it will be litigated exclusively in the court of judicature located at Ahmedabad, Gujarat, India and you and PharmaLinkage consent to personal jurisdiction in those courts.
While using the Platform, you agree to file an appropriate case before the concerned court of Ahmedabad on an individual basis. Except where and to the extent prohibited by law, governing court of law on an individual basis would mean that you will not have, and you waive, the right for arbitration or a jury to decide your claims, and that you may not proceed in a class, consolidated, or representative capacity.
Our Platform may contain links to third party external sites that are operated by third party companies with different privacy practices. You agree to read the privacy statements of third party external websites. We have no control over the Personal Data that you submit to or receive from these third party external websites. We hereby expressly disclaim any liability for any reliance or misuse of information that is made available by users or visitors to other users, visitors or third-parties in such a manner on third party external links.
We would also like to draw your attention to the fact that the Platform may contain links to the websites of registered users, other persons, companies and organisations, and we do not promote any of the content uploaded on the website of the registered users, nor are we to be held responsible for the content of such websites and/or the methods used by them to enforce their privacy policies. We request you to consult the terms and conditions, privacy policy and other information provided on the links to the websites before submitting any information about yourself on another website.
We shall not be held responsible or liable for any of the personal information uploaded or marketed on our Platform. We do not assume any authenticity, genuineness, completeness and correctness over the details, and contents of the personal information uploaded on our Platform.
The links to third party external websites that may have been included on our Platform are provided for public convenience only. We do not check the genuineness, authenticity of any of the external websites and links uploaded by the registered users, visitors, third-party websites. We shall not be responsible for the contents or the reliability of the linked websites and do not necessarily endorse the views expressed within them. You agree to go through their privacy policy and terms of use/terms and conditions before submitting personal data. We cannot guarantee the privacy of the information submitted on such third-party external websites. We cannot always guarantee the availability of such linked pages.
We are not accountable for damages, including damages resulting from interference with usage of the Platform, damage or loss of data arising from an act or omission by you or third parties acting on your behalf, including incorrect input of data, other mistakes, conscious malicious behaviour and other wrongful use of the Platform. We shall also not be held responsible for any interference of the website log in and/or functioning and/or resulting damage that arises from acts or omissions of third parties not associated with the User, including issues with electricity, web access, etc.
To keep up with the changing legislation, best practice, and changes in how we process personal information, we may revise this Privacy Policy at any time. Depending on the nature of the changes, we may update you via email, if we have your personal information, or we may update the changes to the Policy on our website without notice by posting a revised version on this website. To stay up to date on any changes, check back periodically.
This Agreement is written in the English Language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Agreement, the English version shall prevail.
You may contact us at connect@pharmalinkage.com to address any discrepancies and grievances you may have with respect to your Information with PharmaLinkage. We will redress your grievances expeditiously.
This Privacy Policy was last updated on 17/10/2023 .
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